The Head of Information & Public Affairs at the Embassy of Ghana in Washington, DC, Mr. Kofi Tonto, has assured Ghanaians in the United States that, the Embassy is working very hard to establish a call center to alleviate the long wait-time that some callers experience when trying to reach the Embassy.
Mr. Tonto made this remark during a one-on-one interview with Osei Bonsu of Asempa FM (94.7), for the Ekosiisen show on July 19, 2019, where the two discussed various matters pertaining to the USA Mission.
The Info and Public Affairs head said the perennial call issue had marred the image of the Embassy for some time now, he assured: “The Embassy is aware of the phone call issues. It’s one of the issues that come up anything the Ambassador meets with the Ghanaian community. The Ambassador has tasked the information and public affairs department to solve this challenge, so my office has partnered with the relevant stakeholders within the Mission to bring finality to the issue. In a few months or less, Ghanaians should expect our call center up and running.”
Currently, the Embassy receives approximately 200 hundred calls a day but with Ghana’s Year of Return activities designed to attract tourists from the United States to Ghana, that number has almost doubled, creating heavy traffic for incoming calls.
The Embassy of Ghana, USA, plans to set up the call center by the end of September 2019. The new outfit will help manage all incoming calls and route same to trained personnel who will make sure clients are assisted professionally and in a timely fashion.
Located on 3512 International Dr NW, Washington, DC 20008, the Embassy disclosed that its soon-to-be-operational call center will be equipped with updated telephone and computerized equipment that will enable the mission to effectively attend to all incoming calls and attend to customer and client issues professionally and in a timely manner.
Source: Embassy of Ghana, DC